Keeler BMW

"Keeler BMW - outstanding dealership to do business with!"

Last Friday one of the taillights on my BMW had stopped working. I dropped the car off at Keeler BMW early in the morning. In the afternoon I received a call from Bryan, one of the service writers letting me know two new lights were ordered and should be in on Tuesday.

Monday morning Bryan called and said the car was ...all set as he was able to get his hands on a set of lights which could be used for my car. When I picked up my car, both Bryan and Tom were great to talk with.

Keeler BMW is an outstanding dealership to do business with

Howard,

"Keeler MINI excellent service"

On May 18th my MINI "quit" on me and was eventually towed to Keeler Motors in Latham, NY.  It was then that I spoke with Rafee Chamoun, Keeler MINI service advisor, and leared that the transmission had gone and the estimated repair would be $9600.

I called BMW Customer Relations for possible assistance with this problem.  After a few day of back and forth with BMW they turned down my request and suggested I contact my selling dealer (Not Keeler MINI.)

I spoke to my selling dealer and they basically turned their back on the situation citying warranty provisions.

That same day I went to Keeler and spoke with Rafee, Debbie Locke, Dan Dibble and Bill Scheitinger.  After hearing of my account of the situation, they said they would pursue it with the MINI Regional Manager.  Their efforts proved quite fruitful as MINI generously agreed to cover the cost of the transmission part of the repair with my responsibility being labor and any additional parts.

Keeler MINI made every attempt to assist me in my plight.  They actively took on the role of the Good Samaritan.  Raffe, Debbie, Dan and Bill manifested a sincere concern for me and my situation.  Not only did they "fight my fight" but they regularly kept me up to date on any and all developments.  Keeler Motor Car is lucky ot have these people who demonstrated what it takes to develop and maintain a loyal customer base.  This is an example of the good business attitude at Keeler Motor Car and why it will on the top of my list of car dealerships!

Diane,

"Z4 from Keeler BMW/Debbie Bradley"

To Maria Dunning (General Manager) and Luis Pabon (Sales Manager):

First of all, I just purchased a 2006 BMW Z4 Roadster from Keeler BMW last week - what a great car indeed - I love driving it and am so glad that I bought it.  However, my real reason for this e-mail is to compliment Debbie Bradley who was the sales representative that helped me purchase the car.  Debbie followed up with a telephone call after my initial contact with Keeler and invited me to test drive a Z4, was extremely helpful and professional throughout the entire process, was very knowledgeable about the vehicle, followed up with telephone calls after delivery, and, above all, was an absolute delight to work with during the entire buying process.  I normally don't like to go through the car buying experience but Debbie made the entire process so smooth and enjoyable - even fun.  I will certainly recommend her to anyone that might wish to shop for a vehicle at Keeler BMW.  I also had a good experience with Business Manager Kevin O'Neill who handled the paper work although my time with Kevin was much shorter than with Debbie.

Please express my thanks and gratitude to Debbie for a job well done.  I am a very satisfied customer of Keeler BMW thanks to Debbie.  Please contact me if you have any questions.  Thanks again.

Wayne B.,

"Thank you Bruce"

We wanted to say thank you for all your help while we were making our decision to stay with BMW.  Your professional and friendly approach was one of the main reasons why we stayed.  Choosing Keeler BMW is a good choice.  Your attitude and knowledge of the car is what made it the best choice for us.
Thanks again for all your help.

Tim and Vicki,

"Keeler BMW Service was superior"

Dear Ms. Dunning,
I am writing to you today to express my satisfaction with Keeler BMW and the Keeler BMW Service Department.  Recently, my vehicle needed many service items handled as part of my maintenance program.  Upon arriving at the service bay, Rich Petri was very pleasant and professional.  He took the time to listen to my concerns regarding my vehicle and to make sure it would be operating its best.
At one point in our conversation, Mr. Petri and I wanted further explanation regarding some mechanical/diagnotic concerns regarding my vehicle.  Without hesitation, he called for Mr. Tom Jess, Keeler BMW shop foreman, to come forward to his desk.  Mr. Jess is an unbelievable individual, who answered all my my questions and clarified exactly what was being done to my vehicle.
It is because of the superior service and professionalism of Mr. Petri and Mr. Jess that I am writing this letter today.  These gentlemen represent a class of individuals with character, integrity and honesty.  For those reasons, I will continue to have my car serviced by Keeler BMW and no other.  Those men should be commended for their hard work and are a shining example of what every BMW dealership should be like.
Thank you!

Matthew,

"Salesman Joe was fantastic!"

My salesman Joe Marcil was fantastic!  He was patient and took as much time as I needed to familiarize myself with my new BMW.  This was the most pleasant experience I have ever had buying a car and Joe was a big factor in that.  I absolutely love my X3!  Every day I drive it is a thrill for me and I still can't believe I own a BMW. 

I would definitely consider buying another car from Keeler Motor Car in the future.  !

Michele,

"Keeler BMW/MINI Customer Service"

Dear Mr. Michaels,
We wanted to show our appreciation for the excellent customer service you delivered to us on 12-22-09.
THANK YOU JOHN!
We ordered a roof box for our MINI Clubman on 12-18-09 and left our cell as a contact number.  Only 4 days later you called to notifiy us the box was ready to pick up.  We called back to see if you would be able to install it and you returned our message within 5 minutes and told us to come down with our MINI and you would do the install.  We arrived at 1PM and by 1:20PM we were on our way home with our new roof box installed - WOW!
John we have to tell you, this qualifies for outstanding/excellent customer service.  Thank you once again for providing this for us.

Vera Kasson and Frank Florio,

"Raffe Chamoun - Keeler BMW Service Advisor"

Dear Ms. Dunning:

I recently had service done on my BMW X3.

I am writing, once again, to compliment Raffee Chamoun, and to let you know what a valuable asset he is to Keeler BMW's service department.  I have owned many cars over the years and I have never dealt with someone who so consistenly was a pleasure to deal with in every respect.  Raffe is always pleasant, knowledgeable, responsive and goes out of his way to make sure that the customer is satisfied.  Other in this field would be well advised to follow his lead.

Sincerely,
Jeffrey K. Anderson

Jeffrey Anderson,

"Sales Consultant Joe Marcil"

I was given absolutely unbelievable superior attention.  That's why I buy from Keeler Motor Car Company and Joe Marcil in particular.  My husband and I have purchased over four vehicles with Keeler and Joe.  I wouldn't even consider shopping elsewhere.  The service we have been given over the years has been absolutely outstanding and I will continue to purchase from Keeler.  I love my new BMW!!!

Marianne Garrsion,

"Keeler Motor Car - Most Dependable Dealership"

I would have to seriously say that Keeler Motor Car Company is the most professional dealership that I know of.  I have been buying cars from them since 1980 and with the exception of one car, all have come from Keeler and have ranged from Honda, Volvo, Jaguar and now BMW.  I love the people and most of all the honesty and professionalism.

This is the only dealership I have ever found that I would hold in this regard.

Sharon Burstein,

"Sales Consultant Bruce Gardner"

Bruce Gardner was friendly, helpful and knowledgeable about the vehicle.  Our two sons have both purchased BMW's from Bruce as well because of he customer service and dedication.  It has been a pleassure working with him.

Helen & Bill Koonz,

"Keeler Motor Car really spoils me!"

Keeler has always treated me as if I am their only customer.  Their service from start to finish is always perfect.  When my car is due for maintenance they pick up and deliver my car to me at work...what a great service!  Keeler is outstanding at customer service and really deserves to be recognized for what they do.  They really spoil me! 

Thank you Keeler for giving 100% in all that you do for your customers.  You know the meaning of outstanding customer service!!

Kim Comiskey,

"Exceptional BMW Service"

I'd like to make you aware of the exceptional customer service provided by Service Advisor Bryan Fitzgerald.

I called on very short notice yesterday for an oil change on my 2007 335i and Bryan was able to schedule me for service in the afternoon.  He also addressed an ongoing problem with my Comfort Access system that my local BMW dealership was unable to fix. 

I've been taking my 2004 M3 Coupe and 2007 335i to Keeler BMW for almost two years now, and I'm very satisfied with the integrity and expertise of Bryan and your Technicians.  Although I live 120 miles away, I now schedule all of my routine maintenance at Keeler BMW when I'm at the Albany Airport.  That's how satisified I am with Keeler BMW.  I also hope to purchase my next M3 from Keeler BMW.

Tom,

"Impeccable service"

Mr. Delaney,
You have offered me impeccable service throughout the ordering, purchasing and delivery of my MINI Cooper S and I wanted to thank you.  In addition, I have been pleasantly surprised by our support after the sale of the car, when I called you on a Saturday morning with a start-up problem.  You have taken the time to walk me through the diagnostics over the phone working with the technicians in your service department at the same time.  I have not heard of other car salesmen offering this dink of after-sales attention.  Thank you!

Robert,

"Experience with Keeler MINI"

Dear Bill,

I am delighted to write this letter to you to thank you and your staff for the excellent service both during and since I purchased my CPO Mini in May. As you know, I did not have a positive first encounter with the Mini sales department and would certainly not have returned had you not taken the time to, on your own initiative, personally call me and hear my concerns. It is rare indeed that a retailer, let alone a car dealership, would reach out to a customer in that fashion and you are to be commended for it. After speaking with you, I made an appointment with a different salesman, Marat Schkolnick, to test drive a Mini for the second time, and my experience could not have been more different than my first disappointment. Marat was prompt, attentive, knowledgable and personable, and at that time and at all times since has been a pleasure to do business with.

Of course, as you know, I ultimately decided to buy a Mini from Keeler and I could not be more pleased with the service I received from Keeler sales and continue to receive from your service and parts departments. Marat and the rest of the team were a huge help in facilitating the financing, logistics and support involved in the purchase, and in the interim, I have spoken to the service and parts departments and have been impressed with their level of attention to detail and to making the customer feel comfortable. And last, but not least, I love my car and have been enjoying driving it. All in all, my experience with Keeler Mini is testament to the old adage "one bad apple doesn't spoil the whole bunch." I am very glad I decided to give Keeler Mini a second opportunity to recruit me as a customer, and will recommend you without hesitation to others.

Thank you again for your personal interest in ensuring that I had a satisfactory experience in purchasing my Mini.

Linda,